Common questions
A coloring page is not loading.
Close and reopen the App, then try another page. If one page is affected, note its title or collection. If every page is affected, include your device model and iOS version when contacting support through the App Store listing.
How do I ask about an App Store purchase?
Refunds and billing changes are handled through Apple’s App Store support flow. Do not send passwords, Apple IDs, or payment card numbers to anyone.
How do I report something that feels wrong for children?
Use the developer contact route on the App Store listing and include the page title, a short description, and a screenshot if one is available. Please do not include a child’s personal information.
What should I include in a bug report?
Tell support what you expected, what happened instead, the steps to reproduce it, your device model, your iOS version, and whether the App was freshly opened.
Helpful details
For privacy, leave out names, photos, Apple IDs, passwords, payment details, or anything that identifies a child. If you attach a screenshot, check it for personal details first.
Privacy reminder
For current app privacy disclosures, review the App Store privacy label and the Privacy Policy. Website support should not be used to send sensitive information.
Go to App Store support ↗