🐾 We’re here to help

Support & Help

Questions about coloring, unlocking, or your purchase? Here’s everything you need.

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Talk to a real human

We usually reply within 1–2 business days.

Email kawaii@tintsy.xyz Please include your device model and iOS version so we can help faster.
Quick answers

Frequently asked questions

🎨 How do I color a picture?
Just tap inside any area and it fills with the selected color — no need to stay inside the lines. You can also switch to the brush to paint freehand, use the rainbow and glitter fills for extra sparkle, and the eraser to fix anything.
🎁 What is free, and what does the Lifetime Unlock include?
The first four coloring pages are completely free to try. The one-time Lifetime Unlock ($6.99) opens every page in all 8 worlds, plus all fills and reward medals — forever. There are no subscriptions and no recurring charges. Any page you’ve already opened can be re-colored as many times as you like.
🔁 I bought the unlock on another device — how do I restore it?
Open Settings ⚙️ in the app and tap Restore Purchases. As long as you’re signed in with the same Apple ID, your Lifetime Unlock will be restored at no extra cost.
🔐 What is the parental gate?
To keep little ones safe, the settings and purchase screens are protected by a simple parental gate — a quick task that’s easy for a grown-up but keeps tiny fingers from making accidental purchases or changes.
📶 Does the app need the internet or an account?
No. Kawaii Animals works fully offline and never asks for an account, name, or email. All artwork is saved on the device only. See our Privacy Policy for details.
📱 Which devices are supported?
Kawaii Animals runs on iPhone and iPad with iOS 18 or later. New coloring pages — cozy pets, baby animals, forest friends, sweet treats and more — are added regularly.
💸 How do I request a refund?
Purchases are processed by Apple. To request a refund, visit reportaproblem.apple.com and sign in with your Apple ID. If anything went wrong, email us and we’ll gladly help.