A human-sized help desk

Need a hand with the toy box?

Start here for the common questions. If the app is still acting like a stubborn wind-up toy, send a note and we’ll take a look.

Common questions

How do I start coloring?

Choose a collection, open a toy, and use the coloring tray to select a tool and a color. You can return to the shelf whenever you like.

Can I color without a constant internet connection?

The app is designed for coloring on your device after it has been downloaded. Availability of any future online services may vary by version.

Where can I find my finished pages?

Return to the app’s shelf or collection view to revisit your progress. If a page does not appear as expected, note the collection and toy name when you contact support.

What should I do if the app is not responding?

Close and reopen the app, make sure your device has enough free storage, and check that you are running the latest available version. If the issue continues, include your device model and iOS version in your message.

How do purchases or restores work?

This website does not describe a specific purchase or subscription plan. If the version you use offers paid features, follow the purchase or restore controls shown in the app and Apple’s on-screen instructions.

Still stuck?
Write to SUPPORT_EMAIL and include the app version, device model, iOS version, and a short description of what happened. Please do not include sensitive personal information.

Helpful links

For details about information handling, read the Privacy Policy. For the basic rules of using the app, read the Terms of Use.