Support — Highland Cow Coloring

Say hello

For anything not covered below — bugs, ideas, billing questions — email us and we'll get back to you personally.

Frequently asked questions

Do I need an internet connection to use the App?

No. Every colouring page and every Moo Stars reward is stored on your device, so the App works fully offline — aeroplane mode included.

How do I unlock more colouring pages?

A starter set of pages is free forever. To unlock all 48+ scenes (including new ones we add later), choose Monthly Premium, Yearly Premium, or the one-time Lifetime Unlock from the Pricing screen in the App. See our pricing details here on the website.

How do I cancel or manage my subscription?

Subscriptions are managed entirely through your Apple ID, not inside the App. Open Settings → your name → Subscriptions on your iPhone or iPad, select Highland Cow Coloring, and choose Cancel Subscription. Full details are in our Terms of Use.

I was charged but don't see Premium unlocked — what do I do?

First, try closing and reopening the App, and make sure you're signed in with the same Apple ID used to purchase. If Premium still isn't unlocked, look for a Restore Purchases button on the Pricing screen. If that doesn't resolve it, email support@tintsy.xyz with your purchase date and we'll sort it out quickly.

Can I get a refund?

All payments are processed by Apple, so refunds are requested directly through Apple rather than through us. Visit reportaproblem.apple.com or go to Settings → your Apple ID → Media & Purchases to find the transaction.

Does the App collect any data about my child?

No personal information is collected at all — there's no account, no sign-up, and nothing sent off the device. Read the full details in our Privacy Policy.

What devices are supported?

Highland Cow Coloring works on iPhone and iPad running a recent version of iOS. If you run into a compatibility issue on your specific device, let us know and we'll investigate.

I found a bug — how do I report it?

Please email support@tintsy.xyz with a short description, your device model, and your iOS version. Screenshots or a screen recording help enormously — thank you for taking the time!