Support

Quick fixes

The app is stuck, frozen, or crashed

• Close Baby Hippo Coloring completely (swipe it away from the app switcher) and reopen it.
• Restart your iPhone or iPad.
• Make sure you're on the latest version: open the App Store → tap your profile icon → scroll to Baby Hippo Coloring and update if available.

A coloring page won't save to Photos

• Open Settings → Baby Hippo Coloring → Photos on your device and make sure access is set to "All Photos" or "Add Photos Only".
• Check that your device has free storage space.

I bought Premium but it's not unlocked

• Open the app, go to the Premium / Settings screen, and tap Restore Purchases.
• Make sure you're signed into the same Apple ID used for the original purchase (Settings → your name → Media & Purchases).
• Subscriptions and the Lifetime Unlock are tied to your Apple ID, not to a specific device — restoring will bring them to any device you're signed into.

I want to cancel or manage my subscription

• Open the Settings app on your iPhone/iPad → tap your name → Subscriptions → Baby Hippo Coloring.
• All billing is handled directly by Apple; we never see or store your payment details.

I'd like a refund

Refunds for App Store purchases are issued by Apple, not by us. Visit reportaproblem.apple.com or request one from your purchase history in the App Store app.

Still need a hand?

Email us with your device model (e.g. iPhone 14) and iOS version if you can — it helps us track things down fast. We typically reply within 1–2 business days.