Start with the gentle fixes.
If the app is not behaving as expected, try closing and reopening it, checking for an App Store update, and confirming that your iPhone has enough free space. If the problem stays, send us a note.
What happened?
Include the page, buddy, or action where things went sideways.
Which iPhone?
Tell us your iPhone model and iOS version if you know them.
A screenshot helps.
Only share images that do not contain information you want to keep private.
Give us the thread.
Keep the original email subject so the conversation stays together.
A few answers before you write.
How do I start coloring?
Open a collection, choose a buddy, then open the line-art page you want to make your own. The home screen’s daily menu is a good place to begin.
Where should I send a bug report?
Email support@butterbuddies.app with a short description, your iPhone model, iOS version, and a screenshot if it is safe to share.
What should I include in a purchase question?
Do not send payment details by email. Share the Apple account email only if Apple Support asks you to; for purchase history and refunds, start with Apple’s App Store support tools.
Where can I read the legal pages?
They are always available here: Privacy Policy and Terms of Use.
Let’s untangle it together.
Write to support@butterbuddies.app. A clear subject like “Butter Buddy page won’t open” helps us find the right thread quickly.
Email support