Support / Stained Glass
A quiet place for questionsLet’s get you
back to the page.
Questions about the app, a purchase, or a page that won’t behave? Send us a note and we’ll help you find a clear next step.
Email supportStart here
Tell us what’s up.
Good support starts with the details that help us see what you’re seeing.
Describe the moment. Tell us what you expected, what happened instead, and where you noticed it.
Add your setup. Your iPhone model, iOS version, and Stained Glass app version can help us narrow things down.
Keep your receipt handy. For purchase questions, include the Apple receipt or transaction details if you have them.
Common questions
Small answers for small snags.
A few useful places to begin before you send a message.
A purchase didn’t unlock.
On the device where you made the purchase, open Stained Glass and look for Restore Purchases in Settings. If the content still doesn’t appear, email us from the same Apple account used for the purchase and include your receipt if available.
How do I report a bug?
Email support with a short description, the steps that led to the issue, and your device and software version. A screen recording or screenshot is always welcome.
Can I request a story or collection?
Absolutely. Tell us which story, passage, or sacred motif you’d love to color. We keep a running list of ideas for future pages.
Where are my finished pages saved?
Your finished pages live in My Creations inside the app. If you’re moving devices or reinstalling, write to us before deleting the app so we can help you check what is saved locally.
Still wondering?